Discover how the EFQM approach helps organisations connect Purpose, Strategy, Execution and Results while continuously identifying opportunities to improve.
Learn how world-class organisations transform everyday processes into measurable, sustainable performance.
A structured way to ask better questions, understand performance and continuously improve.
EFQM provides organisations with a holistic framework for understanding how Purpose, Strategy, Culture, Stakeholders, Performance and Results work together.
It enables organisations to examine not only “What are we doing?” but also:
↺ A continuous loop of direction, execution and results
Connect everyday processes with organisational purpose and strategy.
Understand whether processes create meaningful value for the people they serve.
Identify strengths, gaps and opportunities for improvement.
Create processes capable of adapting to changing business conditions.
Break organisational silos and connect teams around common outcomes.
Encourage organisations to challenge established ways of working.
Balance immediate performance with long-term organisational success.
Connect approaches and activities with evidence-based outcomes.
Compare organisational practices and aspirations against stronger practices and performance.
Create a cycle where results and feedback continuously improve future approaches.
EFQM does not begin with “What procedure should we write?” It begins with: “What result are we trying to achieve?”
What outcome must improve?
What is happening today? Where are the gaps? What evidence supports this?
What method will achieve the required result?
Where must the approach operate? Who needs to participate?
Is the approach actually delivering the expected outcome?
What worked? What did not?
What should be changed, strengthened or scaled?
Turn improvement into organisational habit.
A practical discipline for turning ambition into measurable improvement.
Excellence is not a destination.
It is a disciplined cycle.
Scenario: Customer complaints are increasing.
Don't just fix the problem.
Improve the system that created it.
“We fix problems when they happen.”
“We have a documented way of working.”
“We measure whether the process works.”
“Our processes connect across functions.”
“Our processes continuously create stakeholder value.”
“We anticipate change, innovate and continuously improve.”
Different industries. Different challenges. One common discipline: continuous improvement.
Modernise policing while improving stakeholder outcomes, organisational culture, employee satisfaction and resilience.
Develop a stakeholder-centric view of services, strengthen organisational culture and prepare the organisation for expected and unexpected change.
Digital transformation, greater outcome orientation, improved organisational agility and a stronger forward-looking approach to service excellence.
Transform global operations to support the rapid transition toward electromobility while maintaining performance, quality and sustainability.
Use EFQM to align purpose, strategy, stakeholder expectations and transformation across plants.
A structured approach to strategy, change, performance improvement and sustainability.
A newly established plant faced the pandemic, supply-chain disruption and semiconductor shortages in a highly volatile environment.
Apply RADAR to convert strategy into practical action, deploy it across organisational levels and continuously refine performance.
Greater resilience, sustainable production, quality achievements, resource efficiency and stronger organisational performance.
Combine the strength and discipline of a large organisation with the speed, flexibility and adaptability of a start-up.
Align leadership around purpose and strategy, conduct recurring assessments and create improvement plans.
Movement from organisational silos toward cross-functional working, stronger culture and continued focus on customer and stakeholder satisfaction.
Build a culture capable of continuously innovating while improving existing processes and introducing new products.
Use assessments and external feedback to measure performance against objectives and identify further opportunities.
Continuous improvement, stronger organisational culture, innovation and external recognition for organisational excellence.
Transform continuously as the lighting industry moved from traditional lighting to LED technology and connected IoT solutions.
Embed EFQM from leadership to operational levels, benchmark aspirations, conduct assessments and convert findings into action plans.
Strategic alignment, organisational agility, continuous improvement, sustainability and customer-focused business excellence.
If your role involves improving how an organisation works, performs, transforms or creates value, this programme is designed for you.
Come with a process problem.
Leave with a different way of thinking about it.
Participants should ideally have:
3 days of instructor-led virtual learning.
Exercises connecting EFQM thinking with real organisational problems.
Understand how leading organisations applied EFQM.
Practical concepts and approaches that participants can take back to work.
Certificate of Participation after successful completion.
Participant certificate with CPD eligibility.
Discount Voucher for an upcoming programme from CareerAndSkills.com.
Business Leader · Risk Management Authority · Organisational Excellence Expert
A 49-year career that unites engineering rigour with senior executive leadership across multi-region markets — from building industrial plants to shaping how organisations certify, manage risk and pursue excellence.
An alumnus of IIT Delhi and IMD Lausanne, Venkataram is a recognised authority in Risk Management with more than 25 years of hands-on expertise. As Managing Director of BSI India, he led the organisation to the CII Platinum Award under the EFQM Model of Excellence in 2018 — bringing first-hand experience of what it takes to apply EFQM and achieve it.
Delivered major industrial and infrastructure projects across refineries, fertiliser plants and oil & gas terminals.
Pioneered ISO 9000 implementation across Asia and the Middle East as Head of Certification Operations, then led global business process re-engineering as Director.
Managing Director, India. Authored BSI's global Risk Management curriculum, created the "Organizational Resilience 16 Elements" model and a resilience self-assessment framework.
Founding member and licensed trainer, introducing Dr. Cialdini's Psychology of Persuasion, "Humanising IT" and the EFQM Model 2025 to Indian industry.
1.Is every critical process clearly connected to strategic objectives?
2.Can you demonstrate the stakeholder value created by each major process?
3.Are improvement decisions based on measurable evidence?
4.Can your processes adapt quickly when conditions change?
5.Do teams routinely assess and refine how work is performed?
EFQM Process Excellence
3-Day Virtual Marathon
30 Nov – 02 Dec 2026
Registrations open till 25 Nov, 2026
First-Come, First-Serve
It begins when organisations start asking better questions about their Purpose, Processes, Stakeholders and Results.
30 Nov – 02 Dec 2026 · 3 Days | 2.5 Hours/Day | Live Online
Registrations open till 25 Nov 2026 · First-Come, First-Serve
